RETURN AND REFUND POLICY

30-DAY RETURN WINDOW & PROCESSING TIMESCALES

At Sizy, we are committed to ensuring our customers are delighted with their purchases. That is why we offer a 30-day window for returns, starting from the day you receive your item. We understand that returns are a part of shopping online, hence we've made the return process customer-driven for your convenience. Please note, it is the responsibility of the customer to handle the return shipment within this 30-day period. Additionally, once we receive your returned item, kindly allow up to 5 business days for the processing of your return or exchange.

RETURN CRITERIA

For a successful return, please ensure the item remains in the condition you received it: undamaged and with all original tags attached. The item should be returned in its original packaging, or something of equivalent quality, and you should have the receipt or proof of purchase.

HOW TO INITIATE A RETURN

We have made the return process straightforward. Contact us through our website's contact page or email us at sizyclothing@gmail.com. Once we approve your return request, we'll send you a return shipping label and step-by-step instructions. Please remember, items returned without prior authorization won't be accepted.

PRODUCT CONCERNS

While we are meticulous about product quality, if you find any defects, damage, or receive the wrong item, please inspect it right away and contact us. Our dedicated customer support will assess the situation and guide you through the next steps.

ITEMS NOT ELIGIBLE FOR RETURN

Some items cannot be returned due to their nature including custom-made products. If you are unsure about the return eligibility of your product, please contact us for clarification.

EXCHANGING ITEMS

If you are looking to exchange an item, we suggest you return the original item first. Once we accept the return, you can place a new order for the item you want. This method ensures a faster exchange process.

REFUND PROCESS

After we receive and inspect your returned item, we will inform you about the status of your refund. If approved, the refund will be processed to your original payment method. Please note that the time it takes for the refund to reflect in your account might vary based on your bank or credit card provider's policies.

YOUR SATISFACTION MATTERS

At Sizy, we are dedicated to ensuring a smooth return and refund process. If you have any queries or need assistance, our customer support team is always here to help. We are committed to making your shopping experience with us nothing short of exceptional.