At Sizy, we aim to offer a seamless shopping experience for our esteemed customers. To ensure timely deliveries and high-quality products, we operate multiple warehouses for efficient inventory management. Please read our shipping policy below to understand how we process and deliver orders from various locations.
MULTIPLE WAREHOUSE SHIPMENTS
Owing to the diverse range of products we offer, items from a single order might be sourced from different warehouses. This ensures each item's availability and swift shipment to you. We have established a streamlined coordination system to optimize and coordinate these multi-warehouse shipments.
Upon processing and preparing your order for shipment, you will receive a notification via email or SMS with the relevant tracking details. This notification will specify if your order will be shipped in a single package or multiple packages from different warehouses. If you have concerns about the shipping process or believe any items are missing, please contact us using the details on our contact page.
At Sizy, we partner with reputable shipping providers to guarantee the safe and prompt delivery of your orders. After packaging your order, it is entrusted to the shipping provider for transport to your specified delivery address.
ORDER PROCESSING TIME
To uphold our commitment to quality, many products are made upon order. Post your order placement, our team initiates the production process, which spans 2 to 7 business days. During this period, our expert artisans and craftsmen diligently craft your item, ensuring its perfection.
Your order's shipping duration depends on the destination and the products' availability. Typically, our shipping takes between 4 to 30 business days. This duration encompasses processing time, transit, and any necessary customs clearance procedures for international shipments.
While we endeavor to hasten the shipping process, unexpected factors like weather, customs hold-ups, or logistical challenges might occasionally introduce minor delays. We appreciate your understanding and patience during such times.
For international orders, be informed that the destination country might levy additional customs fees, taxes, or import duties. These charges are the recipient's sole responsibility and are not included in the product price or shipping costs. For detailed information on customs policies and charges, we advise contacting your country's customs office.
TRACKING YOUR ORDER
To keep you updated on your shipment's status, we furnish a tracking number with every order. This number lets you monitor your delivery's progress via the shipping provider's website or designated tracking platform. After receiving your shipment notification, please allow some time for the tracking details to get updated.
Upon your order's arrival at the destination, our shipping provider will deliver it to the address you provided during checkout. If you are unavailable to accept the package, the shipping provider typically makes multiple delivery attempts, based on their policies. If delivery remains unsuccessful after several tries, the package might be returned to us. In such cases, please contact our customer support team to discuss re-delivery or other solutions.
Your satisfaction is paramount to us. We are committed to addressing any shipping issues swiftly and effectively. If you have further queries or concerns about our shipping policy or need assistance with a specific order, please contact us using the details on our website.