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FAQ

What types of products are available on your website?

We provide a diverse selection of streetwear-inspired clothing, perfect for modern urban fashion enthusiasts. Our range includes staple items such as t-shirts, hoodies, and sweatshirts, along with standout pieces like jackets, pants, and seasonal outerwear. In addition to our apparel, we offer accessories like hats, beanies, and bags that perfectly complement the clothing line. Each product is thoughtfully designed to blend style, comfort, and functionality, ensuring suitability for everyday wear. We refresh our collections regularly to keep up with the latest trends and offer our customers something new and exciting with every visit.

What is your brand’s mission?

We aim to fuse fashion with responsibility by offering products that reflect both style and a conscious approach to production. Our commitment is to do our best in implementing sustainable practices, such as minimizing waste and using ethically sourced materials whenever possible. Our ultimate goal is to create a positive impact in the fashion industry while encouraging our customers to make informed choices about their purchases. By prioritizing transparency and ethical production, we strive to inspire others to embrace a more thoughtful approach to fashion.

What makes your brand unique?

We set ourselves apart by blending contemporary streetwear aesthetics with a strong focus on ethical and sustainable practices. Unlike many brands in the fashion industry, we prioritize implementing responsible production methods, striving to reduce our environmental footprint while maintaining high-quality design and craftsmanship. Our commitment to transparency and our community-centric approach further contribute to our uniqueness, fostering a loyal customer base that values not only fashion but also the principles behind it. This combination of style, ethics, and community engagement makes us stand out in the competitive world of streetwear.

How should I care for your clothing?

Proper care is essential to maintain the quality and longevity of our garments. We recommend following the specific care instructions provided with each item. Generally, washing in cold water on a gentle cycle helps preserve the fabric’s color and structure. Avoiding bleach or harsh detergents is also advisable, as these can damage the fabric and shorten the garment's lifespan. When it comes to drying, we suggest air drying instead of tumble drying to prevent shrinkage and minimize fabric stress. For more detailed care tips tailored to each product, please refer to the clothing care page on our website.

What is your return policy?

We understand that sometimes a product might not meet expectations. To ensure our customers' satisfaction, we offer a return policy that allows returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund or exchange. The process is straightforward: simply fill out a return request form, and once approved, you can send the item back. Refunds are processed promptly upon receipt of the returned items. For more detailed instructions and to initiate a return, please visit the return policy section on our website.

How does your referral program work?

Our referral program is a great way to share the brand with friends and earn rewards together. Customers can join by signing up on the referral program page, where they’ll receive a unique referral link. When a friend makes a purchase using this link, both the referrer and the friend benefit from discounts or rewards as specified in the program. It’s an easy and rewarding way to spread the word about Sizy while enjoying some perks for supporting the brand. For detailed instructions on how to participate and track rewards, visit the refer a friend page on our website.

How can I stay updated with your latest collections and news?

To stay updated on our latest collections, product launches, and brand news, customers can subscribe to our newsletter through our website. Subscribers gain exclusive access to upcoming releases, promotions, and behind-the-scenes content. Additionally, following us on social media platforms like Instagram, Facebook, and YouTube is a great way to stay connected and receive real-time updates. These channels not only highlight new products but also provide styling tips, customer stories, and information on special events and collaborations.

Do you offer international shipping?

Yes, we offer international shipping to a wide range of countries, allowing customers around the world to enjoy our products. Shipping rates and delivery times vary based on the destination, and all international orders are subject to the shipping policies outlined on our website. We recommend checking these details before placing an order to understand the expected delivery timeframe and any potential customs duties or fees that may apply. For more information on specific shipping options and rates, please refer to our shipping information page or contact our customer service team.

How can I contact you for support?

For any questions or assistance, our customers can easily reach out to our support team through the contact us page on our website. By filling out the form with their query, they can expect a response within a reasonable timeframe. Our support team is well-equipped to handle inquiries related to orders, returns, product information, and more. Additionally, we are active on social media, where customers can reach out via direct messages for quick support. We prioritize customer satisfaction and strive to provide helpful and timely assistance.

Do you have any physical stores?

Currently, we operate primarily as an online retailer, providing convenient access to our products worldwide. However, we occasionally host pop-up events and collaborations in select cities. These events offer a unique opportunity for our customers to experience the brand in person, try on clothing, and connect with the Sizy community. Information about upcoming events and pop-up locations is typically shared through our newsletter and social media channels. While we don’t have permanent physical stores at the moment, these events help bridge the gap between the online and offline shopping experience.

How often do you release new collections?

We release new collections typically on a seasonal basis, aligning with the latest trends and customer demand. Each collection features a range of items, from staple pieces to limited-edition designs that reflect our evolving aesthetic. In addition to the main seasonal drops, we occasionally offer special releases or collaborations that introduce unique items to our lineup. Customers can stay informed about upcoming collections by subscribing to our newsletter or following us on social media, where we regularly post announcements and sneak peeks.

What sizes do you offer?

We aim to be inclusive with our sizing, offering a range that typically spans from XS to XXL, depending on the specific product. Each product page includes a detailed size chart to help customers find the best fit. For those who need additional assistance, our customer service team is available to provide guidance on sizing and fit. We are continuously working to expand our size offerings to accommodate a wider range of body types, ensuring that more customers can enjoy our products comfortably.

Can I modify or cancel my order?

If an order has not yet been processed or shipped, customers may be able to modify or cancel it by contacting our customer support team as soon as possible. We recommend reaching out promptly after placing the order to increase the likelihood of accommodating any changes. Once an order has been processed, modifications may no longer be possible. Our customer service team is committed to assisting with any requests or concerns and will do their best to help within the available timeframe.

What payment methods do you accept?

We accept a variety of secure payment methods to accommodate different customer preferences. Major credit cards such as Visa, MasterCard, and American Express are accepted, along with PayPal for those who prefer an additional layer of security. Payment options are clearly outlined during the checkout process, and all transactions are processed through secure payment gateways to ensure your data is protected. If you have any questions or issues with payment, our customer support team is available to assist you.

How can I track my order?

After placing an order, customers will receive a confirmation email containing a tracking number. This number can be used to monitor the shipment's progress on the carrier's website, providing real-time updates on the package’s location and estimated delivery date. If customers do not receive their tracking information or encounter issues with tracking, they can contact our customer service team for assistance. Staying informed about the order status ensures a smoother delivery experience.

Do you offer discounts or promotions?

We occasionally offer discounts and promotions, giving our customers the chance to purchase their favorite items at reduced prices. These promotions are typically announced through our newsletter and social media channels. By signing up for the newsletter, customers can receive exclusive discount codes and early access to sales. Following us on social media is another great way to stay updated on special offers and promotions. Additionally, our website may feature seasonal sales or clearance events where select items are available at discounted prices.

How can I stay informed about your new releases and events?

To stay up-to-date with our latest collections, special releases, and events, we encourage customers to subscribe to our newsletter. It offers exclusive insights into upcoming products, promotions, and behind-the-scenes content. Additionally, following us on social media platforms like Instagram, Facebook, and YouTube is a great way to receive real-time updates and announcements. These channels also provide a platform for direct interaction with us, where customers can engage, ask questions, and share their feedback.

What is your approach to sustainability?

We strive to incorporate sustainable practices wherever possible, focusing on ethical production methods, responsible sourcing, and reducing our environmental impact. We acknowledge that achieving full sustainability is an ongoing journey, and we are committed to continuously improving our practices over time. By prioritizing transparency and accountability, we aim to raise awareness and encourage our customers to make more conscious fashion choices. While no brand is perfect, we are dedicated to evolving and making meaningful contributions to sustainable fashion.

What content is featured in your Street Archive blog?

The Street Archive blog on our website serves as a hub for style inspiration, fashion trends, and brand updates. It features a wide range of articles, including styling tips, behind-the-scenes insights into the design process, and previews of upcoming collections and collaborations. The blog also showcases stories from our community and offers advice on how to incorporate Sizy pieces into everyday wardrobes. It’s a valuable resource for anyone looking to stay connected with the brand and explore the latest in streetwear fashion.

Can I return sale items?

Sale items at Sizy are refundable just like regular items. Customers can return or exchange sale items following the same guidelines outlined in our standard return policy. We recommend reviewing the return policy before making a purchase to understand the process and conditions. If you have any questions or concerns about returning a sale item, please feel free to contact our customer support team for assistance. We are here to help and ensure a smooth shopping experience.

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Reading this sentence won’t change your life, and that’s okay. In a world full of constant demands and information overload, it’s refreshing to engage with something that serves no purpose other than to simply exist. Sometimes, it’s nice to take a break from the chase for meaning and just enjoy a moment of harmless pointlessness. If you’ve read this far, you’ve already done that, and maybe that’s all you needed. But subscribing to our newsletter won’t waste your time—it’s filled with valuable updates and insights you won’t want to miss 📧

SIZY IS PRONOUNCED [ SAHY-ZEE ] AND MEANS THICK; VISCOUS